Help & Support

We're here to help! Please review this page and if you still have questions, contact us via chat or email.

Technical Support

Please provide a detailed description of your issue. The more details the better. And we will get back to you as soon as possible.

Billing Inquiries

Please include your user ID, billing details, and how you purchased. The more detail the better. And we will review your case and process it accordingly.

General Inquiries

Please give us 2-3 days to respond.

Frequently Asked Questions

How to cancel a subscription?

You can cancel your subscription directly from your account settings. Please visit your profile on the device you purchased. Under "Billing," you'll find the option to "manage" or cancel your Pro subscription.

What about android?

Our android app is officially live! Link to download here

Have A New Voice Request?

Feel free to share! But -- did you know you can make your own voice? Learn more

Why is it so expensive?

Our service very expensive to run, so we have to charge fees. If your budget is tight, you could earn pro access and other rewards for free by joining our Tiktok / Instagram challenge! Learn more

How to delete my account?

While we don't have specific steps for account deletion at the moment, canceling your subscription is the first step to avoid further charges. Rest assured, we don't store any card information.
Here's an article that may help: How to Cancel a Subscription Made on the Website.

How can I link my web and app accounts?

Account linking is currently only supported for purchases made on our website. If you purchased the Pro plan through the website, you can use the same account in any of our apps. Here's an article that may help: Can I access pro features on both the web and app? For the purchases made in the app, we're actively working on enabling this feature. Stay tuned for the updates!

How do I get a refund?

Unfortunately, we are unable to offer refunds due to the high costs associated with creating AI characters and generating voices. Our upstream providers restrict refund requests for GPU processing time used in the AI voice and material generation process. This would result in a loss for us, and by signing up, you agree to waive your right to a refund for this reason.

How can I delete one of my voices?

Unfortunately, right now we do not have that feature enabled. Feel free to share your requests via Support chat.

How do I log out?

If you're trying to log out from the website, simply click on your profile at the upper-right corner of the page, select "Settings", and then click "Log Out" at the bottom of the page. For the Mobile App, we currently don't have an option to log out. Please note that if you purchased a subscription using the mobile app, uninstalling the app may result in losing access to your subscription, so we recommend avoiding this.

How do I subscribe to lifetime/weekly?
To upgrade to the Lifetime or Weekly subscription, please follow the steps below:
For the Web App:
  1. Visit the "Pricing" page.
  2. Choose your preferred plan: Lifetime Access, Lifetime Premium, or Weekly, and click Continue.
  3. You'll be directed to the payment page.
  4. Enter your payment information and click Pay.
For the Mobile App:
  1. Go to the Settings tab.
  2. Scroll down and tap Other.
  3. Tap View Plans.
  4. Select Lifetime Access or Weekly.
  5. Tap Continue and proceed to payment.
IMPORTANT: If you're currently subscribed to the Weekly plan and wish to upgrade to Lifetime Access, please cancel your Weekly Subscription first to avoid being charged weekly.
For additional assistance, feel free to explore our Help Center or reach out to our Support!
How to make celebrities talk?
Here's how to make celebrities talk:
On the Web App:
  1. On your account's Homepage, click View Celebs.
  2. Select a celebrity voice of your choice.
  3. Enter the text you'd like the AI voice to say in the text box (up to 300 characters).
  4. Click Generate.
On the Mobile App:
  1. Open the app, and you'll land on the Create tab.
  2. Select your preferred celebrity voice.
  3. Enter the text you'd like the AI voice to say in the text box (up to 300 characters).
  4. Choose whether to generate a video or an image with the voice.
  5. Tap Continue.
How to download videos?
To download the generated video, simply follow these steps:
On the Web App:
  1. Generate your video.
  2. Once the video is generated, click on the 3-dot icon.
  3. Click Download.
On the Mobile App:
  1. Generate your video.
  2. Tap on Save to download it.
How to generate AI Music?
To generate AI music with Parrot, follow the steps below:
On the Web App:
  1. On the dashboard, click on Continue or View Celebs.
  2. Select AI Voice and then choose AI Music from the dropdown.
  3. Pick your desired celebrity voice.
  4. Paste the YouTube music URL into the text box.
  5. Click Generate.
On the Mobile App:
  1. Open the app and slide the banner to tap Try it under Singing is here banner.
  2. Choose your celebrity voice.
  3. Paste the YouTube music URL into the text box.
  4. Click Create Song.
How to join the Parrot Creator Program?
To join the Parrot AI Creator Program, follow the steps below:
  1. Create - Make funny or entertaining videos about Parrot!
  2. Post - Share your videos on TikTok, YouTube Shorts, or Instagram Reels.
    To qualify for the Creator program, follow these steps:
    • Add this download link to your bio: https://parrotai.app.link/make-voices
    • Use this caption: "I use Parrot AI to edit this, link in bio"
    • Include #parrotai as your first hashtag
    • Pin a comment on your video saying: "A lot of people ask me what AI I use to edit these: I use Parrot AI! Link is in bio"
  3. Get Paid
    • Every video that reaches 1 million views earns $100!
    • Payments will be sent via PayPal on the third Friday of each month.
For complete rules or questions about payment, send us a DM on Instagram at @parrotaicreator or email us at hennahfromparrot@gmail.com

Thank You

We appreciate your patience and look forward to assisting you.

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